Solution Testing & Validation Phones

Solution Testing & Validation

***Testing should be done on both corded and cordless phones when applicable unless otherwise stated***

Please have Manager initial after each successful test

• 
  Test call: Outbound local on all phones __________
  

• Confirm Outbound Caller ID shows as the published main line with correct CNAM__________
  

• Test call: Outbound LD__________
  

• Test call: Outbound Toll Free: 866-847-5500__________
  

• Test call: Outbound 911__________
  

  • 
    Confirm DID__________
    

  • Confirm Address__________
    

• Test call: Inbound direct to each phone DID__________
  

• Test call: Inbound direct to published main line__________
  

• Test call: 3 Inbound direct calls to published main line at the same time__________
  

• Test call park (only corded phones) and music on hold: Call main line and place a caller on ‘Hold 1’, ‘Hold 2’, ‘Hold 3’, or ‘Hold 4’. Ensure whichever Hold you put them on lights up red. Ensure you are able to hear music on hold. Press the red Hold key to pick the call up off of hold. __________
  

• Test speed dials (buttons only on corded phones): on left side of phone line keys are labeled as the stations names (ie. Host 1, Office 1, Kitchen 1, etc). Press these line keys and ensure they are ringing the correct phones. __________
  

• Test Page All (only corded phones): line key will be labeled ‘Page All’. Press this button and speak into the speaker. Ensure that the announcement is coming out of the speaker of the other phones. This should be a one-way announcement. __________
  

• Test phone display (only corded phones): Every phone should have a label of the station name (bolded lettering) with the DID below it (not bolded) on right line key 1. On line key 2 there should be ‘Main Line’ (bolded lettering) with the main published DID (not bolded) below it. __________
  

• Panasonic Cordless Base: ensure that the base has a solid green light. __________